Case Study: Largest Granite Provider in Colorado
Customer had a bundled internet and phone contract with big box provider in which he hated the phone service, had no training and the customer support was horrendous. When customer finally did make changes current service provider thought customer cancelled all services and proactively took over 6k from customers account for equipment that was still in use on site.
Sat down with a technical advisor who did a complete evaluation of all communication bills both phone and internet. Really listened to the issues customer was having with current service provider.