Get To Know The Owners

Written by Orin Horowitz

August 13, 2021

Cyna Milinazzo: CEO/President of Liberty Communications

Chad Olson: COO/Vice President of Liberty Communications

Q&A conducted by Orin Horowitz (Marketing Intern for Liberty Communications)

Orin H.: When were you first introduced to telecommunications?
Cyna Milinazzo: In high school as a member of FBLA (Future Business Leaders of America). I was placed in an internship with Gen Cable. I worked part-time during the school year otherwise I was working full time, year-round. When looking back that seems like so long ago. Sitting here talking to you, my intern, makes me think of how certain moments in ones’ life can have a huge effect on their future. Especially when you’re young. Who would have thought all these years later that I would be working in such a similar industry?

What is your favorite aspect of working in the telecommunications industry?
I enjoy the opportunity to meet other business owners and help them find solutions to their needs. Their business is my business at Liberty Communications. It gives me a strong feeling of success when I can help someone.

What makes Liberty Communications different from other corporations?
Our dedicated customer care and support we supply to each of our clients. That’s the simple answer. There is more depth and time that goes into that process, and I hate to sound cliché when I say “customer support” but that is really where our expertise lies. At Liberty, we answer the phone and refer to you by your first name. I like to think of our team as vendor management liaisons representing our clients when dealing with providers because no one likes to sit on hold for hours trying to find a solution to their communications.

What are you happiest doing when you’re not working?
I am happiest at work, but I also enjoy traveling a lot. Anywhere with a beach is ideal for me.

If you could go back in time and teach your younger self one lesson, what would that be?
I would instill more confidence in myself. I feel as though I was more introverted at a young age because I feared judgement. Man, if only that little girl learned that lesson earlier, I feel like I could have been even more successful earlier on in my career if it weren’t for my shy tendencies.

Orin H.: When were you first introduced to telecommunications?
Chad Olson: It was back in 2005 working as an electrician when I was first introduced to the industry.

What is your favorite aspect of working in the telecommunications industry?
Designing and implementing solutions for customers. Peoples’ needs differ from one another and I enjoy the challenge of figuring out how I can apply my creativity and expertise to each scenario.

What makes Liberty Communications different from other corporations?
I believe that answer lies in getting to know each of our clients on a personal level first. At Liberty, our clients go before everything we do, and we take pride in that. By offering a variety of solutions to each of our customers’ pain points we can streamline communications across multiple industries. Peoples needs are inconsistent and the “cookie cutter” approach to solving them is not effective. It reminds me of a quote by Henry Ford in which he states, “Any customer can have a car painted any color that he wants so long as it is black.” Liberty Communications avoids the “black and white” approach to telecommunications because it simply does not work.

What are you happiest doing when you’re not working?
I enjoy fly-fishing in our beautiful state of Colorado and beyond as well as spending quality time with family.

If you could go back in time and teach your younger self one lesson, what would that be?
You know the adage every parent tells their child “You can be whatever you want to be when you grow up”? It’s true. So I would probably tell my younger self that any dream is achievable with persistence and patience. Those are key to personal success in all aspects of life.

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