What To Look for When Purchasing a Phone System

Written by Orin Horowitz

September 8, 2021

Phone systems act as the backbone to all communication within a given organization or space. Without a phone system, or the proper one, it can become increasingly hard to optimize productivity or increase profits let alone run your business properly. What may seem like an arduous task when finding the right phone system does not need to be so. Remember Liberty Communications for all your phone system needs, both traditional and through the cloud. Our team is there for you every step of the way.

Knowing exactly what your options are when choosing a phone system for your business is just as important as finding a phone solution in the first place. There are two major categories for phone systems:

  1. “In-house” (traditional) – require monetary investments for the hardware and services to keep your system up and running. Not to mention the security risks. Long story short, these systems often translate to large upfront costs with potential maintenance and/or replacement fees.
  2. “Hosted” or “Cloud-based” (off-site) – Minimal to no upfront investment and a monthly subscription fee often based on number of users allows for alleviation from substantial costs that come with legacy (traditional) systems.

Phone System Features
There are a plethora of reasons for making the switch to a newer more robust system like one gets with a VoIP System. (see blog on VoIP)

  • CRM, video conferencing, instant messaging, collaboration tools, employee training are just a few of the immediate benefits readily available to you through a VoIP Cloud System.

What Is Your Phone System Costing You?
Whatever investment your business makes it is important to remember that your books of account should balance at the end of the day. For that reason, ensuring that your business expenditures do not impede on your cash flow is critical to any business.

So how can you be sure you are getting the most for what you are paying? You should be getting every feature you need, excellent call quality, all at a competitive price. If not the it may be time to reconsider.

Lastly, when comparing the cost of a traditional system with cloud be aware of hidden costs. Cloud systems provide a subscription so you get a predictable, fixed cost.

Do You Have the Support You Need?
A trustworthy phone system provider should be available around the clock and work proactively instead of reactively. This is the only way your business can truly thrive. The question remains what is the best system for your business? Ensure that you are going beyond looking at Google business reviews and that you are able to find a technology consultant who takes the time to understand your business and its culture before making any adjustments to your systems.

Scalability and Reliability Are Key To Optimization
Whether your company is actively hiring new members or you need to make some cuts, the ability to react accordingly and in real time is necessary to ease transitions.

Scalability within a modern cloud phone system allows one to quickly add users, integrate preexisting software, and even remove user accounts that are no longer active. With traditional phone systems monetary complications arise when attempting to scale forward to complex hardware and software licensing as well as the inability to no scale down in user count.

The Verdict
By choosing a service provider who does not have proactive plan, risk management, and dedicated customer support your entire business is likely at severe risk of downtime. It requires the necessary due diligence in order to pinpoint the best phone system for your organization such as an evaluation of all the factors talked about in this piece. Liberty Communications does just that with our FREE onsite and over-the-phone evaluation to find the necessary solutions for your problem areas.

Hey you!! Yeah, you! What are you waiting for?? Pick up the phone and call us today at 720-399-0233

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